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Find answers to common questions here,
and let the Edgenet Team help you go further.

Contact the Edgenet Customer Success Team and get the help you need.

A privately-held, Nashville-based company with a divisional office in Milwaukee, Edgenet is a software as a service (SaaS) provider that offers the premier suite of product content and configuration solutions.

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Our Customer Success Team is committed to supporting our customers.

While we always love the opportunity to work directly with users, we have this self-help resource that may just do the trick and keep you on track.

Use the buttons and jump to the part of the process where you need assistance.

Let Edgenet guide you.

Guided Self Help

1)  Determine your unique Product Identifier: GTIN/UPC, Internal Part Number, Model Number or Style Number

2)  If GTIN/UPC, enter your company GLN (Global Location Number): How Can I Find My Company GLN?

3)  Names: MFG Name, Supplier Company Name & MFG Brand Name

4)  Select Recipients: The Distributors, Retailers and other outlets that you want receiving your data

How Do I Setup My Edgenet Account?

Getting Started Help

Getting StartedGDSNProducts PageAdding/Editing ProductsWorking With Digital Assets

Adding and Editing Items Help

Digital Assets Help

GDSN / Logistics Data Help

Products Page Help

Grab one of your product’s GTINS, or add a pair of leading Zeros to your UPC. Visit the GS1 Search by GTIN tool and enter that number and GS1 will return the GLN.

Where Can I Find My Company GLN?

Claim Codes are a bulk item request from a Data Recipient.  Upload your Claim Code to generate New Product Requests from your Distributor or Retailer.

What is a Claim Code?

How Do I Approve Pending Subscriptions?

The process begins with a Data Recipient requesting a product.  Approving request allows that Distributor or Retailer visibility to that product’s data.  Care to guess what Rejecting does?

Were these video tutorials helpful?
If you still need help, contact our support team for more assistance.

Were these video tutorials helpful?
If you still need help, contact our support team for more assistance.

Were these video tutorials helpful?
If you still need help, contact our support team for more assistance.

Were these video tutorials helpful?
If you still need help, contact our support team for more assistance.

Were these training videos helpful?
If you still need help, contact our support team for more assistance.

This is a request for a product that the Distributor or Retailer cannot find in your Edgenet Account.  Approving the request adds that item to your account and allows that Data Recipient visibility to that product’s data.

What Do I Do with New Product Requests?

How Do I Add a Single Item?

While adding items individually is not the most efficient path, it is a good way to familiarize yourself with the data being requested.  On the Home Page, click the Add Product Data Button and select Add single product.

How Do I Use Smart Spreadsheets?

Smart Spreadsheets are our most popular method for loading data.  These sheets are actually xml files that are wearing an Excel wrapper.  Each Smart Spreadsheet is dynamically generated, based upon the options you select during download.

How Do I Upload a Smart Spreadsheet?

Like downloading, uploading can be done on the Home Page. Click the Add Product Data Button, select Upload Smart Spreadsheet with my data and follow the prompts. Once uploaded you can correct any errors or save your current progress to finish later.

How Do I Edit a Single Item?

Using the Single Item Edit Screen will graphically illustrate what aspects of the product data needs attention. Within each section individual attributes that have an issue will generate a flag, requirements in red and warning in yellow. On the Products Page, select the desired item and click the Edit button at the top of the Action Bar.

How Do I Upload Digital Assets?

On the Digital Assets Page, click the Upload New Assets button. Then navigate to the files or zip folder you want to upload, select them and click Open. Those files will then be added to your digital gallery.

On the Digital Assets Page, select the assets marked for removal and click the Delete Selected button. If any of the assets are still linked to products, the system will give you a warning.

How Do I Delete Digital Assets?

How Do I Use Filters & Change My View?

Filters allow you to quickly narrow your products down to the specific set that you need.  You can Search part numbers and product IDs and filter Recipients, Recipient Details, Data Score, Certification Status, Subscription Status and Category.  You can also change and rearrange the columns visible in your Product Grid.

Pro Tip: Any filter set you build can be saved as a Quick Filter.

How Do I Discontinue & Delete Items?

On the Products Page, select the items marked for removal and click the Product Lifecycle button on the Action Bar.  The Discontinue Date can be as early as today, but the first available Delete Date will be 7 days later, which is built in as a safety measure.  Using this feature will help keep your item counts under control.

How Do I Know What Products Need Attention?

If you have already sent your product data to a recipient, they may need some additional clarifications or have further requirements.  On the Home Page, the hyperlinks under the Next Steps Panel will launch those product sets directly into your Products Page for review.

How Do I Register GDSN Items?

On the GDSN Items Page click the Register button for the item or items you want to register.  To register multiple items at the same time, check the boxes in front of those items then use the Choose Action box, above the products, select Register.

How Do I Publish GDSN Items?

On the GDSN Items Page click the Publish button for the item or items you want to publish.  To publish multiple items at the same time, check the boxes in front of those items and use the Choose Action menu, above your products, then select Publish.  Remember you only Publish items at the highest level of the hierarchy.

Account SetupFind Your GLNClaim CodesApprove SubscriptionsNew Product RequestsAdding an ItemDownloading Smart SpreadsheetsUploading Smart SpreadsheetsEditing an ItemDelete Digital AssetsUpload Digital AssetsRecipient RequestsDiscontinue/Delete ItemsUsing FiltersDownloading a Blank Smart SpreadsheetSmart Spreadsheet & Packaging Hierarchies

What do you need help with today?

Vendor Program Pages

Lowe's
True Value
Tighton
AutoZone

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Training Sessions

Edgenet has recorded several of our training webinars.
These full length training sessions, are a great way to get up to speed fast!

Introduction to GDSN

In this comprehensive GDSN overview, we walk through each section of the app.  This includes, loading & editing items, smart spreadsheets, CIC reports, building a packaging hierarchy, registering & publishing your items, as well as, finding & fixing errors.

(42 minutes)

5 Steps of the Data Collection Process

Shea Mulligan demonstrates how to get your items through the system. These 5 videos in the play list to the right, feature a complete commerce workflow, from beginning the item record to sending your data, including finding and fixing errors.

(45 minutes)

Introduction to Commerce

In this comprehensive commerce overview, we walk through each page of the app.  This includes, accepting & rejecting product requests, loading & editing items, smart spreadsheets, loading & linking digital assets, customizing your product views, finding & fixing errors and of course, certifying & sending your data.

(52 minutes)

Were these video tutorials helpful?
If you still need help, contact our support team for more assistance.

Commerce OverviewData Collection ProcessGDSN OverviewTraining Videos & Webinars

Is there a service that can perform item setup for me?

Yes! The following companies specialize in helping companies streamline product data management and synchronization. They can help with product data augmentation, maintenance, and item setup for commerce and GDSN data.

Vendor Team Services
(704) 799-1229
productcontent@vendorteamservices.com
www.vendorteamservices.com

Get Help with Item Setup & Maintenance

How Do I Register GDSN Party Details?

If this hasn’t been done already, the first order of business is to register your company GLN & Party Details.  Click the GDSN dropdown on the Navigation Bar and select GDSN Party.  Then complete the required fields and click the Register Party Button at the bottom of the page.  This only needs to be done one time.

How Do I Set My GDSN Account Preferences?

Any changes to your Lists, GLN or Additional Attribute Views can be updated through the Preferences Page.

While GDSN is a global standard, not all recipients require the same data.  Additional Attribute Views feature all the attributes required by a specific recipient for synchronization.  Examples include, AutoZone, Food Services, Lowe’s and Wal-Mart, to name a few.  Any of these can be added from the Supplier Preferences page.

How Do I Download a Blank Smart Spreadsheet?

To download a blank Smart Spreadsheet, navigate to the Home Page.  In the upper left hand corner of the page, click the Add Product Data dropdown, select Download a blank Excel (Smart) Spreadsheet Template and save it to your computer.

Smart Spreadsheet & Packaging Hierarchies

This tutorial goes over the Blank Smart Spreadsheet and how to populate the tabs that pertain to GDSN.  To paste into this file, use ctrl+alt+v shortcut to paste “Special” and select value or text.  You can also use ctrl+d function to copy down in the sheet.  Lastly, be sure to save the file in the XLM format!

How Do I Upload Smart Spreadsheets?

To upload your Smart Spreadsheet, again navigate to the Home Page.  In the upper left hand corner of the page, click the Add Product Data dropdown, select Upload Smart Spreadsheet with my data and then save those products to your account.

GDSN Party DetailsGDSN PreferencesUploading Smart SpreadsheetsRegistering GDSN ItemsFixing Validation ErrorsPublishing GDSN ItemsItem Status & CIC ReportsGenerating a Publication Report

How Do I Check an Item Status? (CIC Reports)

The status of your GDSN Items can be viewed & exported from the CIC Report page.  Any item that is in review also includes additional information.  This tells you what corrective action is needed prior to republishing the item.

How Do I Generate a Publication Report?

Some recipients require a Publication Report to generate GDSN Subscriptions.  To create this report go to the GDSN Items page, check the published items you wish to report on.  Then export to Excel those selected items and the system will generate this report for you.

How Do I Fix Validation Errors?

The system will detail any validation errors when you attempt publish your items.  If you receive a validation error while publishing, the system provided solution will inform you what attributes need attention.  Then Cancel the current publication, make the corrections and then try to publish those items.

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